Conflict Management


At the beginning of your intensive workshop, you will complete an LSI® Conflict Management profile questionnaire. You then follow a video-based Conflict Management case study and build your personal LSI® Conflict Management visual profile. This profile is designed to reveal your use of constructive or defensive styles in resolving conflicts. Then, working with a Conflict Management Development Guide, you will build your own Action Plan to optimize your Conflict Management skills back on the job.

  • Participants arrive for an early breakfast and complete an LSI® Conflict Management questionnaire

  • Then, in small teams, they resolve a video-based Conflict Management case study

  • This case study gives effectiveness scores which are then compared to the data from their LSI® Conflict Management profile

  • After analyzing their results, they make a Personal Development Action Plan to apply the key lessons learned to their on-the-job conflict situations


  • Managers responsible for evaluating individual and team performance

  • Negotiators

  • Project Managers

  • Sales professionals

  • Purchasing professionals



Participants will:

  • Learn a powerful but simple model of 12 key conflict management styles

  • Be able to recognize the four styles that have a constructive impact on conflict resolution and when and how to apply each style

  • Be able to build lasting solutions to resolve difficult conflicts

  • Obtain high levels of 'buy-in' from all those involved in resolving conflicts

  • Know when to press their 'pet' solutions and when to compromise

  • Be able to coach others to use the most effective approaches to resolve conflicts

'The case studies, which are directly based on our working environment, were extremely useful. My Conflict Management Profile, with its accompanying Development Guide, will be invaluable for my own professional development and for coaching my employees.''

Carole Marier, Store Manager

Québec Loisirs